Refunds on TeachKit
Find the class refund policy and understand the difference between refunds and class access.
A paid class uses its instructor's connected Stripe account. The class creator sets the refund policy shown with the purchase option.
For students
Read the refund policy beneath Buy Now before completing checkout. If the creator has not supplied a custom policy, the default says: Refunds are not available for this class, all sales are final.
To ask about a refund, contact the instructor using the contact information they supplied with the class or purchase. Include the class name, the email you used to buy it, and your receipt reference. Do not send card details or sign-in codes.
The class lesson screen does not contain a self-service refund button. If you cannot access a purchased class, first check that you signed in with the correct account and that payment completed.
For creators
Write the policy in Payments → Refund Policy and select Save changes. Check how it appears on the class page. The text explains your policy to students; it does not create an automatic refund rule.
Review the payment in your connected Stripe account and use Stripe to handle an agreed refund. TeachKit's Students page is not a refund interface.
Refunds and access are different
The student details page includes a control to revoke access to a class. Its confirmation warns that access is permanently revoked even if the student paid. Do not use that control as a substitute for refunding a payment.
After resolving a payment issue, verify the student's access separately. Avoid promising automatic access restoration or removal as part of a refund without checking the student's actual enrollment.